7711cuci Privacy Policy

1 Introduction

7711cuci ("we", "our platform" or "7711cuci.org") operates an online gambling platform under recognised international licensing. We care about the privacy of every user who joins our platform and are committed to handling your personal information responsibly.

This Privacy Policy describes the types of information we collect from you, the purposes for collecting it, how we store and protect it, and the rights you have regarding your personal data. This document applies to all users who register an account, make a deposit, join games, contact customer support or interact with the 7711cuci website in any other way.

This platform is open only to users aged 21 and above. If you discover any underage individual using this service, please contact our support team immediately.

2 Information We Collect

To provide a safe and accurate service that meets licensing requirements, 7711cuci collects several categories of information from users:

Account Registration Information:

• Full name as it appears on your identity card (MyKad) or passport
• Date of birth to verify the minimum age requirement of 21 and above
• Identity card number (MyKad) or passport number
• Active email address used for account communications
• Mobile phone number for two-factor verification and notifications
• Username and password chosen by you (stored in encrypted form)

Financial Information:

• Details of the payment method used, such as Touch 'n Go eWallet, DuitNow, FPX account, Boost or cryptocurrency wallet address
• Deposit and withdrawal transaction records including date, amount and status
• Betting history and game activity within your account

Technical and Usage Data:

• IP address and general location information (country or region)
• Device type, operating system and web browser used
• Session data and aggregated platform usage patterns
• Login records including date, time and access location

3 How We Use Your Information

The information we collect is used solely for legitimate purposes related to the operation of the 7711cuci platform. Specifically:

• Verifying user identity during registration and login to prevent fraud and use by ineligible individuals
• Processing deposit and withdrawal transactions securely and in a timely manner
• Ensuring compliance with Know Your Customer (KYC) requirements set by the licensing authority
• Sending account-related notifications such as deposit confirmations, withdrawal status updates and security alerts
• Providing effective customer support when you contact our team
• Detecting and investigating any suspicious or potentially fraudulent activity
• Improving the user experience based on overall usage patterns
• Fulfilling legal obligations and reporting requirements to the international licensing authority

We do not use user data for any purposes unrelated to platform operations without your explicit consent.

4 Sharing Information With Third Parties

7711cuci does not sell or hand over users' personal information to third parties for commercial purposes. However, in certain limited situations, information sharing may occur:

• Payment Service Providers: Required information is passed to payment processors such as e-wallet gateways and FPX services solely to facilitate your financial transactions.
• Licensing and Regulatory Authorities: We may be required to submit certain information to the international licensing authority as part of our compliance obligations.
• Legal Requirements: If compelled by a court order or directive from a legitimate authority, we will disclose only the information required.
• Fraud Prevention: In cases involving fraudulent activity, money laundering or security threats, relevant information may be shared with the relevant agencies.

5 Data Security and Protection

7711cuci implements a range of technical and organisational measures to protect users' personal information from unauthorised access, loss, alteration or disclosure:

• SSL/TLS encryption on all communications between your browser and our servers
• User passwords are stored in a hashed format that cannot be decrypted by anyone, including internal staff
• Two-factor authentication is available for users who want an additional layer of security
• Continuous monitoring of suspicious login activity with an automated alert system
• Regular security audits carried out by the technical team to identify and address vulnerabilities
• Separation of the production data environment from development and testing systems

Although we take all reasonable precautions, no digital system can guarantee 100% absolute security. We therefore encourage users to also take personal protective measures, such as using strong passwords and not sharing login credentials with anyone.

6 Cookies and Tracking Technologies

7711cuci uses cookies and similar technologies to improve the user experience on our platform. Cookies are small text files stored on your device that help us recognise you on subsequent visits.

Types of cookies we use:

• Session Cookies: Used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Save your chosen language and display settings for a more convenient experience on return visits.
• Analytics Cookies: Help us understand how users interact with the platform in aggregate, without identifying individuals.
• Security Cookies: Used to detect and prevent fraudulent activity and to protect the integrity of user sessions.

You can configure your browser to block or delete cookies, but this may affect certain functions of our platform. More information on managing cookies can be found through your browser settings.

7 User Rights Regarding Personal Data

As a 7711cuci platform user, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: If any information we hold is inaccurate or out of date, you have the right to request that it be corrected.
• Right of Erasure: In certain circumstances, and subject to legal obligations and licensing requirements, you may request that your personal data be deleted.
• Right to Restriction of Processing: You may request that we limit how we process your data in certain circumstances.
• Right to Object: You have the right to object to the processing of your data for purposes that are not legally required.
• Right to Data Portability: You may request that your information be provided in a machine-readable format for transfer to another platform.

To exercise any of the above rights, contact our customer support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe and provide a written response.

8 Data Retention and Deletion Period

7711cuci retains users' personal information for as long as your account is active or as long as required to provide the service. After an account is closed or becomes inactive, the retention period depends on the type of data:

• Financial transaction records and betting history: retained to meet international licensing requirements and financial audit obligations
• Identity information such as name, identification card number and KYC documents: retained in line with anti-money laundering requirements
• Customer support communication data: retained for reference and dispute resolution purposes
• Technical records and system logs: retained for a shorter period for security and debugging purposes

When the retention period expires or a valid deletion request is received and approved, we will securely delete or anonymise the relevant data so that it can no longer be accessed.

9 Changes to This Privacy Policy

7711cuci reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data handling practices, licensing requirements or applicable laws.

When significant changes are made, we will notify you via a clearly displayed notice on our website or by email to the address registered to your account. The "Updated" date shown at the top of this document will also be updated to reflect the current version.

Continued use of the 7711cuci platform after any changes are announced means you accept and agree to the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account by contacting our support team.

10 Contact Us About Privacy

If you have any questions, concerns or complaints about how 7711cuci handles your personal information, our support team is ready to help:

• 24/7 Live Chat: The fastest way to get a response — available on the 7711cuci website at all times in Malay and English.
• Email: [email protected] — suitable for more detailed written enquiries or formal requests relating to personal data.

We aim to respond to all privacy-related enquiries promptly. For formal requests such as data access or account deletion, please state your purpose clearly so we can process the request more efficiently.